This policy governs all payments made to Falqun & Co. through falqun.com and our authorized sales channels. By placing an order, you agree to the terms set out below.

1.  Currency

All prices on falqun.com are displayed in UAE Dirhams (AED) by default. Customers shipping to GCC or international destinations may view converted prices at checkout; the final charge is processed in AED unless otherwise stated. Exchange-rate differences, foreign-transaction fees, and bank conversion charges applied by your card issuer are your responsibility.

2.  Accepted Payment Methods

—  Credit & Debit Cards: Visa, Mastercard, and American Express.

—  Digital Wallets: Apple Pay, Google Pay, and Samsung Pay. (Soon)

—  Buy Now, Pay Later: Tabby and Tamara, available for eligible orders shipping within the GCC, subject to each provider's terms and credit approval.

—  Bank Transfer: Available for orders above AED 1,000, bespoke pieces, and B2B or concept-store transactions. Bank details are issued by invoice; goods are reserved but not dispatched until funds clear in Falqun's account.

Falqun does not accept cash on delivery, personal cheques, or cryptocurrency at this time.

3.  Payment Security

All online card payments are processed through PCI-DSS compliant payment gateways. Falqun does not store full card numbers, CVV codes, or banking credentials on its servers. You are responsible for the security of your own accounts and devices.

4.  Authorization & Fraud Prevention

Falqun reserves the right to verify the cardholder's identity, request additional documentation for high-value orders, or cancel and refund any order suspected of fraud, chargeback abuse, or breach of these terms. Orders flagged by our fraud-prevention process may be delayed up to 48 hours pending verification.

5.  Order Confirmation & Charges

—  An order is confirmed only once payment is authorized and a confirmation email is issued by Falqun.

—  For card and wallet payments, the full amount is captured at the time of order placement.

—  For BNPL orders, the full order value is paid to Falqun by the provider; your installment schedule is governed by Tabby or Tamara directly.

—  For bank transfers, orders are held for a maximum of 5 business days pending receipt of funds, after which unfunded orders are automatically cancelled.

6.  Pricing Accuracy

We make every effort to ensure pricing accuracy. In the rare event of a pricing error, Falqun reserves the right to cancel affected orders and issue a full refund, without further liability.

7.  Taxes & Duties

—  UAE & GCC orders: Prices are inclusive of UAE VAT (5%) where applicable.

—  International orders: Prices exclude destination-country duties, taxes, and customs fees, which are the responsibility of the recipient. Refusal of delivery due to unpaid duties is treated as a non-returnable order, and original shipping fees are not refunded.

 

We want you to be entirely at ease with your purchase. The terms below set out how and when a refund may be issued.

1.  Refund Window

Falqun offers a full refund within 2 calendar days from the date your order is delivered, provided the item meets the eligibility conditions in Section 3.

2.  How to Initiate a Refund

1.    Email clientrelations@falqun.com within 7 days of delivery, quoting your order number and reason for return.

2.    Our team will issue a Return Authorization (RA) number and instructions within 2 business days.

3.    Return the item using the provided method. Returns received without an RA number cannot be accepted.

3.  Eligibility Conditions

To qualify for a refund, the item must be:

—  Unworn, unwashed, unaltered, and free from any signs of use, fragrance, or damage.

—  Returned with all original Falqun packaging, dust bags, tags, authenticity cards, and accessories intact.

—  Accompanied by the original invoice or order confirmation.

Items that do not meet these conditions will be refused and returned to you at your expense, or processed under the condition-adjustment terms in Section 4.

4.  Condition Adjustments  (Worn or Damaged Returns)

Falqun inspects every returned item. Where an item is returned showing signs of wear, laundering, fragrance, makeup, or removed tags, we reserve the right — at our discretion and in proportion to the item's condition — to:

—  Decline the return entirely and return the item to you, where the piece cannot be restored to sellable condition.

This clause protects the integrity of our limited collections for every customer and is a standard safeguard across the luxury sector.

5.  Non-Refundable Items

The following are sold as final sale and are not eligible for refund:

—  Perfumes and fragrance products (for hygiene and safety reasons).

—  Underwear, swimwear, and intimate apparel.

—  Bespoke, made-to-order, or personalized pieces, including monogrammed items.

—  Items marked “Final Sale” or sold during private archive and sample sales.

—  Gift cards and store credit (non-refundable and not redeemable for cash).

6.  Refund Processing

—  Approved refunds are processed within 7–10 business days of Falqun receiving and inspecting the returned item.

—  Refunds are issued to the original payment method only; we cannot redirect a refund to a different card, account, or wallet.

—  For BNPL orders, Falqun refunds the provider; your installment plan is then adjusted by Tabby or Tamara per their policies, which may take additional time.

—  Original shipping fees are non-refundable, except where the item is defective or incorrect (see Section 8).

—  For international orders, customs duties and import taxes already paid are not refundable by Falqun and must be reclaimed from the relevant customs authority.

7.  Return Shipping Costs

—  Exchanges: Falqun covers return shipping on the first exchange per order (UAE & GCC). This is our preferred and most generous route.

—  Refunds (UAE): A flat return-shipping fee is deducted from the refund, or you may use your own tracked courier.

—  Refunds (GCC & International): Return shipping is the customer's responsibility. We recommend a tracked, insured service. Falqun is not liable for items lost or damaged in return transit.

8.  Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged on arrival, or different from what you ordered:

—  Notify us at clientrelations@falqun.com within 48 hours of delivery, with clear photographs and your order number.

—  Falqun will, at its discretion, arrange a full refund (including original and return shipping), a replacement, or an exchange — at no cost to you.

This right is in addition to, and does not limit, any statutory rights you hold under applicable consumer-protection law, including UAE Federal Law No. 15 of 2020 (as amended by Federal Decree-Law No. 5 of 2023) on Consumer Protection.

9.  Order Cancellations

Orders may be cancelled free of charge within 2 hours of placement, provided they have not yet entered fulfillment. Once fulfilled, the standard return process applies.

 

Exchanges are our preferred way to resolve a sizing or styling adjustment — and we make them the easiest, most rewarding route for you.

1.  Exchange Window

Falqun offers exchanges within 2 calendar days from the date of delivery — a longer window than our refund period, by design.

2.  What Can Be Exchanged

—  A different size of the same piece.

—  A different colorway of the same piece, subject to availability.

—  A different piece of equal value, with price differences reconciled per Section 4.

All exchange items must meet the eligibility conditions in the Refund Policy, Section 3.

3.  How to Request an Exchange

4.    Email clientrelations@falqun.comwithin 2 days of delivery, specifying your order number, the item to return, and the preferred replacement.

5.    Our team confirms availability and issues an Exchange Authorization within 2 business days.

6.    Once the original item is received and inspected, the replacement is dispatched. You may request a 5-day reservation on the replacement to secure stock pending return receipt.

4.  Price Differences

—  Higher value: The difference is charged to your original payment method before dispatch.

—  Lower value: The difference is issued as Falqun store credit, valid for 12 months. Cash refunds for downgrades are not offered.

5.  Exchange Shipping

—  UAE: Free outbound and return shipping on the first exchange per order.

—  International: Return shipping is the customer's responsibility; Falqun covers outbound shipping of the replacement piece.

6.  Single-Exchange Limit

To preserve stock across our limited collections, each order is eligible for one exchange. Subsequent requests on the same order are processed under the Refund Policy if still within the 7-day window, or otherwise declined.

7.  Items Not Eligible for Exchange

—  Perfumes and fragrance products.

—  Bespoke, made-to-order, or personalized pieces.

—  Items marked “Final Sale.”

—  Items purchased through third-party concept stores, pop-ups, or authorized resellers — these must be returned to the original point of purchase under that retailer's policy.

8.  In-Store & Pop-Up Exchanges

Pieces purchased at a Falqun pop-up or concept-store activation may be exchanged at any Falqun-operated location within the 14-day window, subject to stock. Cross-channel exchanges (online ↔ pop-up) are accepted only when a digital receipt is presented.

 

Falqun & Co. — Client Services

Email:  clientrelations@falqun.com

WhatsApp:  +971 56 1111 814

Hours:  Monday–Friday, 10:30–18:30 GST

This policy is governed by the laws of the United Arab Emirates. Disputes shall be resolved in the competent courts of the Emirate of Dubai. Nothing in this policy limits any non-waivable statutory rights you may hold under applicable consumer-protection legislation in your jurisdiction.

To wear Falqun is to wear dignity, heritage, and timeless confidence.